FREQUENTLY ASKED QUESTIONS How much does a rental cost? Rental fees change with the seasons. Fees are higher during peak season then during the off season. Please call us for the current rental fee. When can I pick the RV up & return it? Monday through Friday between 9:00 a.m. & 3:30p.m. When you reserve the RV, we will set up a time for you to pick up & drop off. Please be aware that we do a walk through before you take the RV & again when you return the RV. This can take up to 1-1/2 to 2 hours.  Only authorized driver (renter) is allowed to pick up & drop off the unit. What if I am late dropping it off? Notify our office first. Your motor home maybe scheduled to go back out right away. We need time to look over the vehicle and do maintenance work on it before the RV goes out again, a $25.00 per hour late fee will be charge and the unit will be reported stolen. What type of deposit is required?    Upon verifying your information, there is a $500.00 deposit required for all reservations. If reservation is terminated, there is a processing fee. (See  below). This $500.00 is used as a reservation fee and damage deposit. The damage deposit is retained for any damage incurred while under your possession.  Upon return, all extra charges, if any, are charged against the damage deposit before the balance is refunded to you. A refund credit or check will be issued to you in 10 days. Damage deposits may be increased at Chick’s Utility Trailer’s sole discretion. What happens if I cancel my reservation? All cancellations must be received in writing or in person by the renter.  There is a $25.00 processing fee assessed on all cancellations. If cancellation is received with less than 14 days notice before the rental date, the fee will increase to $100.00 in addition to a processing fee, unless we are able to rent it out again immediately. Any cancellation received within 7 days of the rental date, renter forfeits the $500 reservation/security deposit, unless we are able to rent it out immediately.  If we are able to rent the vehicle, out we will refund all but the $25.00 processing fee. What is the cost of the mileage? An estimated mileage charge will apply to your rental.  As an example, for a 3-day rental, you are given up to 300 miles free, and for a 7-day rental, you are given up to 700 miles free. This is included in the price of the rental. Miles over the free miles will be charged at 30 cents per mile. Chick’s Utility Trailer reserves the right to modify the estimated mileage charge based on the type of rental. Is there a charge to use the generator? Yes.  We allow you to use the generator free 2 hours per day.  Any usage beyond 2 hours will be charged $2.75 per hour.  You can save on this expense by staying in locations that have electrical hookups and by not leaving the generator running when you are not in the vehicle. What kind of motor homes do you rent? Class “C” motor homes. What kind of gas mileage will I get? Mileage depends on the size of the motor home & driving conditions. Generally, you should get between 7 – 12 miles per gallon. Is it difficult to drive a motor home? Class C motor homes handle much like a car. However, you need to consider the extra length & height.  Make wide left and right turns.  It will take some time to get use to it; do not be in a hurry! What if the motor home breaks down on our trip? Great question.  If something would fail keeping you from driving the unit or keeping an appliance from properly operating or a safety matter and it can be repaired under $100.00 Please get it repaired and continue your trip.  If a major component fails ( engine, transmission ) of a greater cost than $100.00 to repair, contact us immediately.  We will locate a repair shop for you, and make payment. Mechanical and Electronic components can fail at any time without notice. If a major failure was to occur and the unit is unrepairable within 48 hours we will reimburse you your rental fee from the day of major failure. You then can choose to secure your own transportation ( rental van, car, RV ) to finish your trip at your expense. We will then take responsibility to secure the unit, have it repaired and get it returned to us at our expense. We have no control over mother nature or major mechanical or electronic failures. Do I need a special driver’s license to drive a motor home? You must be 25 years of age or older, and possess a valid driver’s license. No special endorsement is needed. Is there a limit to how many people can ride in the motor home? A class C motor home can hold anywhere from 4 – 8 people. In most states, it is the law that you wear seat belts at all times when the vehicle is in operation.  Chick's Utility Trailer Inc. Recommend the following: Never exceed the maximum capacity as posted in the actual vehicle you will be using. Maximum capacity includes the vehicle, all fluids,  all occupants and their gear. All passengers should use the provided seat belts.  The total number of seat belts will vary according to the vehicle and  floor plan of the actual vehicle you are renting. Child safety seats should be used;  the installation of these seats in the recreational vehicle should follow the recommendation of the child seat manufacturer. Overhead areas, designed only for sleeping, should not be occupied while vehicle is in motion. The vehicle should be properly secured prior to travel. This includes locking all doors  and  dead- bolting them where applicable. Be sure to stow entry door step and secure compartment doors. We ask that you use good judgment and decision- making when using this vehicle. Are we allowed to travel out of the U.S.A.? No; we do not allow our vehicles to leave the country. What if I am in an accident? Call the police and have a report made. This is a must!! You then must notify Chick’s Utility Trailers, Inc. within 24 hours. What about insurance? We include insurance. Renter is responsible for deductible. Are there any other fees that are applied? Please look over the paperwork you received when you paid your security deposit. There is also sales tax. Some additional charges you could incur: Interior/exterior not cleaned, gas tank not at the same level as when you picked up, propane tank not full, and/or holding tanks not emptied. We offer services on most of the above items prior to your pick-up. Complete information will be given to you at the time of your application and/or reservation. THANK YOU FOR RENTING FROM CHICK’S